contact us

Use the form on the right to contact us.

e: info@wareofthedog.com
t: 718.522.6123

           

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Policies

SHIPPING

Ware of the Dog uses FedEx for domestic orders.  FedEx offers ground service, 2-day, 3-day and standard next day delivery. an order confirmation will be sent to you by email once
your order is received. A shipping confirmation with the shipments tracking number will be emailed to you once your order has shipped. shipping is free on orders over $49 with code: woof.

All orders placed Monday through Friday (excluding holidays) before 1PM EST will ship within 48 hours pending availability and credit verification. Orders placed on Friday after 1 PM EST will be shipped the following Monday. Transit times do not include Saturday, Sunday or holidays.

 

INTERNATIONAL SHIPPING

For international orders, please email us at info@wareofthedog.com.  

 

PAYMENT METHODS

Ware of the Dog accepts Visa, MasterCard, American Express and Discover.

 

SALES TAX

Ware of the Dog charges sales tax for New York residents only.

 

RETURN POLICY

We are glad to accept returns on any item (except items which are final sale) that are in their original condition. Goods must be unworn and unwashed with all tags attached.

Please contact us within 7 days of receiving your order and we will issue a Return Authorization Number (RA#).  We require that all merchandise be returned within 14 days from the date that we issue your RA#. If RA requests or returned merchandise falls outside of this timeframe, we unfortunately will not be able to accept returns. Please note that item(s) returned without an RA# will not be accepted. We will send those item(s) back at your expense.

Non-sale merchandise may be returned for exchange, refund or store credit.

Items purchased on sale may be returned for exchange or store credit only.

 

HOW TO PROCESS A RETURN OR EXCHANGE

Send an e-mail to returns@wareofthedog.com with a brief explanation of your return/exchange. Please include the merchandise style number.
Once your return is authorized by Ware of the Dog, you will receive an RA#. 

Ship the package with merchandise securely sealed to the address below. Please write the RA# on the outside of the package.

Ware of the Dog
365 Bridge Street, #5D
Brooklyn, NY 11201

Returns must be sent prepaid, via a trackable carrier. We reserve the right to deny refunds or exchanges if the returned merchandise does not meet our policy requirements. Ware of the Dog is not responsible for return/exchange shipping costs, international duties and taxes, shipping loss, or damage of returned goods.

Upon acceptance of the merchandise for exchange, the new item will be shipped if available. In the case goods are not available for exchange, your card will be refunded. The new item will be shipped with the second shipping rate charged to the credit card that was used for your original purchase.
Once the exchange process is complete, you will receive an email confirmation of your exchange and a tracking number.

Your account will be credited, less any shipping costs, within 7 days of return receipt. You will be emailed a return confirmation at that time. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. For any questions or concerns regarding the return/exchange process, please email us at returns@wareofthedog.com.

 

PRIVACY POLICY

Ware of the Dog will not disclose your information to other organizations or third parties. Any personal information that you provide is confidential and used to process your order. We may use your information to contact you about new products and special promotions. If you would like to have your name removed from our mailing list, please email info@wareofthedog.com.

 

SECURITY

We are committed to protecting our customers privacy. Our serves use secure server layer (SSL) software encryption and firewall technology to protect your personal information and to process your payment when you place an order.

We use Stripe, an industry-wide payment gateway, to process your payment. Stripe uses industry-leading technologies and protocols, and is compliant with a number of government and industry security initiatives.

 

MISCELLANEOUS

This site is controlled and operated by Ware of the Dog, LLC. Ware of the Dog reserves the right to make changes to the information on this site and the services described therein, at anytime without notice.