Refund policy

We are glad to accept returns on any item (except items which are final sale) that are in their original condition. Goods must be unworn and unwashed with all tags attached.

Please contact us within 7 days of receiving your order and we will issue a Return Authorization Number (RA#).  We require that all merchandise be returned within 14 days from the date that we issue your RA#. If RA requests or returned merchandise falls outside of this timeframe, we unfortunately will not be able to accept returns. Please note that item(s) returned without an RA# will not be accepted. We will send those item(s) back at your expense.

Non-sale merchandise may be returned for exchange, refund or store credit. Refunds will be processed when we receive the merchandise back to us in its original condition

Items purchased on sale are final sale. No returns or exchanges are accepted on these items.

HOW TO PROCESS A RETURN OR EXCHANGE

Send an e-mail to returns@wareofthedog.com with a brief explanation of your return/exchange. Please include the merchandise style number.
Once your return is authorized by Ware of the Dog, you will receive an RA#. 

Ship the package with merchandise securely sealed to the address below. Please write the RA# on the outside of the package.

Ware of the Dog
63 Flushing Avenue
Unit 3, Suite 314
Brooklyn, NY 11205

Returns must be sent prepaid, via a trackable carrier. We reserve the right to deny refunds or exchanges if the returned merchandise does not meet our policy requirements. Ware of the Dog is not responsible for return/exchange shipping costs, international duties and taxes, shipping loss, or damage of returned goods.

Upon acceptance of the merchandise for exchange, the new item will be shipped if available. In the case goods are not available for exchange, your card will be refunded. The new item will be shipped with the second shipping rate charged to the credit card that was used for your original purchase.
Once the exchange process is complete, you will receive an email confirmation of your exchange and a tracking number.

Your account will be credited, less any shipping costs, within 7 days of return receipt. You will be emailed a return confirmation at that time. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. For any questions or concerns regarding the return/exchange process, please email us at returns@wareofthedog.com.